1. Our Commitment to Customer Satisfaction
At Photo-Restorer.com, we are committed to providing high-quality photo restoration services. We stand behind our service and offer a refund policy to ensure your satisfaction with our AI-powered photo restoration technology.
2. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all credit purchases. If you are not satisfied with our photo restoration service, you may request a refund within 7 days of your purchase for unused credits only.
✓ 7-Day Guarantee Includes:
- Refund of unused credits only
- Fast processing of eligible requests
- Transparent refund process
- Multiple refund method options
3. Refund Eligibility
Eligible for Refund:
- Unused Credits Only: Credits that have not been used for photo restoration
- Recent Purchases: Credit packages purchased within the last 7 days
- Technical Issues: Service failures or technical problems preventing use of credits
- Billing Errors: Incorrect charges or duplicate transactions
Not Eligible for Refund:
- Used Credits: Credits that have been successfully used for photo restoration
- Expired Window: Requests made more than 7 days after purchase
- Policy Violations: Accounts terminated for violating terms of service
- Fraudulent Activity: Suspected fraud or abuse of the refund system
- Free Credits: The initial free credit provided upon registration
- Satisfaction Issues: Subjective dissatisfaction with restoration quality after successful processing
4. How to Request a Refund
To request a refund for unused credits, please follow these steps:
1
Contact Our Support Team
Send an email to rimildeyjsr@gmail.com with "Refund Request" in the subject line.
2
Provide Required Information
Include the following details in your email:
- Your account email address
- Transaction ID or purchase date
- Reason for refund request
- Number of unused credits
- Confirmation that you understand only unused credits are refundable
3
Account Review
We will review your account to verify unused credits and respond within 24-48 hours with our decision.
4
Refund Processing
Approved refunds for unused credits are processed within 5-7 business days back to your original payment method.
5. Refund Processing Times
Refund processing times depend on your original payment method:
- Credit/Debit Cards: 3-5 business days after approval
- PayPal: 1-2 business days after approval
- Bank Transfers: 5-7 business days after approval
- Digital Wallets: 1-3 business days after approval
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
6. Partial Refunds
Refunds are calculated based on unused credits only:
- Mixed Usage: Only the value of unused credits will be refunded
- Processing Fees: Payment processing fees (typically 2-3%) may be deducted from refunds
- Promotional Credits: Bonus or promotional credits are not eligible for cash refunds
- Currency Conversion: Refunds are processed in the original purchase currency
Example: If you purchased 10 credits for $20 and used 6 credits, you would be eligible for a refund of $8 (4 unused credits) minus processing fees.
7. Important Limitations
⚠️ Please Note:
- No Refunds for Used Credits: Once a credit is used to process a photo, it cannot be refunded regardless of satisfaction with results
- 7-Day Window: Refund requests must be made within 7 days of purchase
- Service Quality: Refunds are not available for subjective dissatisfaction with restoration results
- Free Trial: The initial free credit is not eligible for cash refund
8. Alternative Solutions
If you're unsatisfied with restoration results, consider these alternatives:
- Reprocessing: We may offer to reprocess your image with different settings
- Technical Support: Contact us for tips on optimal image preparation
- Service Credits: In exceptional cases, we may offer service credits for future use
- Feedback: Help us improve by sharing your experience
9. Dispute Resolution
If you disagree with a refund decision:
- Appeal Process: Request a review by emailing our support team
- Documentation: Provide additional information supporting your request
- Final Decision: Management review for complex cases
- External Options: Contact your payment provider if needed
10. Policy Updates
This refund policy may be updated from time to time. Changes will be posted on this page with an updated effective date. For purchases made before policy changes, the original policy terms at the time of purchase will apply.
11. Contact Information
For all refund-related inquiries:
💡 Before Purchasing
We recommend starting with your free credit to test our service quality. This helps ensure you're satisfied with our restoration results before purchasing additional credits. Remember, only unused credits are eligible for refunds within 7 days of purchase.